Education

CSEG DoodleTrain

Leadership and Coaching: Active Mentoring

Instructor: Gary Waldron
Date: November 4 - 5, 2010
Duration: 2 days
Members (early bird/price): $700/$900 CDN (plus GST)
Non-Members (early bird/price): $800/$1000 CDN (plus GST)

Venue: Boyd Petrosearch, +15 Large Boardroom, 2nd Floor – 1200, 800 - 6th Ave SW
Time: 8:00am - 5:00pm

Course Outline:

  1. INTRODUCTION
    • How today's manager has changed from the previous manager's role?
    • Key elements of effective leadership
    • What people say when they want for growth and development?
    • The skills and activities of successful managers.
  2. THE IMPORTANCE OF ATTITUDE
    • Importance of Attitude
    • How to Create a Positive Environment?
    • Making it "Stick" – commitment, be it, coach it.
  3. MANAGING INTERPERSONAL RELATIONSHIPS
    • Introduction
    • The Four Areas
    • How do develop rapport and trust quickly and effectively?
    • Understanding, Identifying and Adapting to your co-worker.
    • How to identify your style?
    • How to deal with all four, supervising, reprimanding, praising and motivating all four styles.
    • Recognizing and managing the different types.
    • Understanding your management style.
  4. COMMUNICATION SKILLS
    • Questioning Methods
    • Why ask 5 types of questions?
    • Running the bases (Knowing your current situation, needs and challenge or concerns to get it right)
  5. TAKING TIME TO LISTEN
    • The 3 rules to increase our listening skills.
    • Listening to understand versus to be understood.
    • Methods to improve your listening skills
  6. COACHING
    • Definition of Coaching
    • What are people looking for in a coach/leader?
    • What are all the challenges with being a great coach?
    • When to coach?
    • How to coach to increase performance and results?
    • Measuring and tracking performance and "getting accountability"
  7. CONFLICT RESOLUTION
    • How to handle conflict?
    • What conflict really is?
    • Getting to the real problem?
    • A simple 5 step process for solving problems.
    • Best practices and open discussion of real customers
  8. TEAM BUILDING (DO RIGHT)
    • The 4 elements of developing a successful team.
    • How these elements develop a winning empowered team that gets results?
    • Define what we individually and collectively perceive a team to be.
    • An effective team is... an effective member is one that...

Presenter / Instructor Biography:

Gary Waldron
Gary Waldron has had over twenty-five years of in-field direct sales and management experience.

His successful sales career began in 1979 with MacLean Hunter Communications (C-JAY FM) and quickly established himself as their top revenue producer, and was the recipient of many awards while establishing new sales records.

Mr. Waldron advanced his career at CKIK-FM (Q 107.3) where he held positions of Retail and General Sales Manager, and finally Vice-President of Sales for CKIK/CHQR Radio Calgary. Through a high achievement history in advertising sales his efforts led to such accomplishments as the honor of the Award for Sales Person of the Year for two of his team by the Radio Marketing Bureau, as well as having his team exceed yearly budgets by more than 30%.

Gary Waldron & Associates Inc. is a Sales and Management Skills Development consulting firm. He works as a sales and management trainer and consultant for companies and organizations of influence in Canada, United States and Internationally.

He has held positions as President and Secretary Treasurer of The Calgary Radio Council and has been actively involved with Easter Seals raising in excess of $200,000 in the annually held 24 Hour Relay Race, providing funds for underprivileged children.